Atlassian platform engineering & ITSM

Jira, Confluence and JSM, engineered to work the way you do.

Raise Networks designs, migrates, administers and automates Atlassian platforms, including Jira Service Management for ITIL-aligned IT service management.

Jira & ConfluenceJira Service ManagementData Center to Cloud migrationAutomation & integrations
Why it matters

When Jira gets messy, work slows down for everyone.

Years of custom fields, workflows and plugins turn Atlassian into a bottleneck instead of an accelerator.

01

Cluttered Jira instances

Hundreds of custom fields and workflows nobody understands.

02

Server end of life

Atlassian Server is retired and Data Center is costly to run.

03

Service desk without process

Requests arrive by email and chat with no SLAs.

04

Knowledge nobody can find

Confluence spaces sprawl without structure.

The Raise Networks difference

Platform engineering and ITSM expertise in one team.

We clean up, migrate and automate Atlassian, and design ITIL-aligned service management that people actually use.

3core products: Jira, Confluence, JSM
ITILaligned service management
US + Indiafollow-the-sun support
30+years of combined IT leadership
What we deliver

Atlassian, from cleanup to continuous improvement

Administration, migration, ITSM and automation.

Planning board
PlatformCleaned upStandardizedDocumented
Jira & Confluence engineering

Clean, scalable Jira and Confluence

Workflow, field and permission cleanup, project templates and Confluence information architecture.

  • Workflow and schema cleanup
  • Permission and security review
  • Project templates
  • Confluence space design
Service team
JSMPortal liveSLAs setChanges approved
Jira Service Management

ITIL-aligned service management

Portals, request types, SLAs, queues and incident, problem and change processes in Jira Service Management.

  • Service portal and request catalog
  • SLAs and queues
  • Incident, problem and change
  • Asset and configuration management
Migration to cloud
MigrationAssessedTestedMigrated
Cloud migration

Server and Data Center to Cloud

Assessment, app review, test migrations and cutover to Atlassian Cloud with minimal disruption.

  • Migration assessment
  • App compatibility review
  • Test migrations
  • Cutover and user support
Automation
AutomationRules liveApps linkedHours saved
Automation & integrations

Automation that removes busywork

Jira Automation, Bitbucket, Slack, Teams and business app integrations that keep work moving.

  • Jira Automation rules
  • Bitbucket and CI/CD links
  • Slack and Teams integration
  • Atomicwork and AI integrations
Service visibility

Service desk performance, visible to everyone

Track SLAs, queues, satisfaction and automation across your Atlassian platform.

Service Desk PerformanceSample view
SLA met96%+17%
Open requests42-35%
CSAT4.7/5+0.6
Automation runs (30d)8,420+64%
Requests created vs. resolved
W1W2W3W4W5W6W7
Queue snapshot
Access requestsOn track
Hardware requestsOn track
Incidents, P2At risk
Change approvalsAwaiting CAB
OnboardingOn track

Illustrative dashboard showing the kind of visibility Raise Networks provides. Figures are sample data.

Real-world scenarios

Atlassian in action

Pick a situation.

Cloud move

Data Center to Cloud

Migrated with apps and users intact.

AssessAppsTestCutover
THE SITUATIONOur Jira Data Center renewal is too expensive.
Instance and apps assessed
Cleanup before migration
Test migrations validated
Weekend cutover with support
Running on Atlassian Cloud
Service desk

A real service desk

From email chaos to a JSM portal.

PortalCatalogSLAsQueues
THE SITUATIONIT requests arrive by email and chat.
Request catalog designed
Portal and forms built
SLAs and queues configured
Teams trained
Every request tracked with SLAs
Cleanup

Jira, simplified

Fewer fields, clearer workflows.

AuditConsolidateTemplatesGovern
THE SITUATIONOur Jira has 600 custom fields.
Configuration audited
Fields and workflows consolidated
Standard templates published
Governance process set up
Faster, easier Jira
Change

Changes without surprises

Approvals and risk built into the workflow.

RiskCABCalendarReview
THE SITUATIONUnplanned changes keep causing outages.
Change types and risk defined
Approvals automated by risk
Change calendar published
Post-change reviews added
Fewer change-related incidents
Platform

One connected Atlassian platform

Planning, knowledge, service and code working together.

JiraWork management
ConfluenceKnowledge
Jira Service ManagementITSM
BitbucketCode
Raise Atlassian
Engineering
Design, migrate, automate
Slack & TeamsCollaboration
Entra ID & OktaIdentity
CI/CDDelivery
Atomicwork & AIIntelligent service
ITIL processesGovernancePermissionsAutomationDocumentation
How it works

From health check to a platform that scales

Assess

Health check of configuration and usage.

Design

Target workflows, schemes and ITSM.

Migrate

Cleanup and move to Cloud.

Automate

Rules and integrations.

Administer

Ongoing admin and improvement.

Business impact

A platform that accelerates work

Faster service

SLAs and queues keep requests moving.

Less busywork

Automation handles routine steps.

Clearer knowledge

Confluence people can navigate.

Lower cost

Right licensing and fewer plugins.

FAQ

Questions leaders ask us

Can you migrate us to Atlassian Cloud?

Yes, from Server or Data Center, including apps and users.

Do you implement Jira Service Management?

Yes, with ITIL-aligned incident, problem, change and request processes.

Can you clean up our Jira?

Yes. We audit and consolidate fields, workflows and schemes.

Do you provide ongoing administration?

Yes, as a managed Atlassian admin service.

Can Jira integrate with AI service desk tools?

Yes, including Atomicwork and other AI integrations.

Do you support Confluence?

Yes, including space design, templates and permissions.

SA

Reviewed by Shree Amujala, Founder and CIO of Raise Networks. 30+ years of IT leadership, including leading IT through the Meru Networks IPO, and a CIO.com contributor. Last reviewed September 2026.

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One of the most promising companies founded and managed by Indians in the United States.