Managed IT services, 24/7

IT that runs itself, because we run it.

Raise Networks delivers proactive, around-the-clock IT operations: helpdesk, monitoring, patching, devices and infrastructure, so your systems stay stable, secure and optimized.

24/7 helpdesk & monitoringUS + India follow-the-sun99.9% SLA commitmentITIL-aligned processes
Why it matters

Every hour of IT downtime is an hour your business stands still.

Break-fix support waits for problems to happen. Managed IT prevents them, and fixes the rest fast.

01

Reactive break-fix support

Issues get fixed only after they have already disrupted work.

02

Patching and updates fall behind

Unpatched systems become the easiest target for attackers.

03

No single view of IT health

Nobody sees the whole picture across devices, servers and cloud.

04

Onboarding takes days

New employees wait for laptops, accounts and access.

The Raise Networks difference

Proactive operations, not just a phone number to call.

We monitor everything, fix issues before users notice, and follow ITIL-aligned incident, problem and change management with clear SLAs.

24/7helpdesk, monitoring and response
99.9%SLA uptime commitment
US + Indiafollow-the-sun coverage
30+years of combined IT leadership
What we deliver

Complete IT operations under one managed service

Helpdesk, endpoints, infrastructure and service management, fully covered.

Employees supported by the helpdesk
Helpdesk todayTickets triagedSLAs metUsers happy
Helpdesk & user support

Fast, friendly support for every employee

A 24/7 helpdesk that resolves issues quickly by chat, email, portal or phone, with clear SLAs and satisfaction tracking.

  • 24/7 multichannel helpdesk
  • Ticket management with SLAs
  • Onboarding and offboarding automation
  • User satisfaction tracking
Modern office with devices
Fleet statusEnrolledPatchedEncrypted
Device lifecycle

Every device managed from purchase to retirement

Laptops, desktops and mobile devices procured, enrolled, secured, patched and eventually retired, all tracked in one inventory.

  • Procurement and zero-touch setup
  • Intune and MDM management
  • Automated patching
  • Asset inventory and secure disposal
Server and network infrastructure
InfrastructureHealthyBacked upOptimized
Infrastructure monitoring

Servers, network and cloud watched around the clock

Proactive monitoring and alerting across on-premises, AWS, Azure and GCP, with engineers ready to act on every alert.

  • 24/7 monitoring and alerting
  • Patch and vulnerability management
  • Backup verification
  • Capacity and performance tuning
IT leadership meeting
Monthly reportSLA summaryTop issuesRoadmap
Service management

ITIL-aligned processes and reporting

Incident, problem and change management with monthly reports and quarterly business reviews, plus Fractional CIO guidance.

  • Incident, problem and change management
  • Monthly service reports
  • Quarterly business reviews
  • Fractional CIO leadership
Operational visibility

See your IT health at a glance

Every client gets a clear view of tickets, SLAs, devices and infrastructure health.

Service Desk OverviewSample view
Open tickets18-22%
First response9 min-3 min
SLA met98.6%+1.2%
Devices compliant97%+4%
Tickets resolved per week
W1W2W3W4W5W6W7
Recent activity
VPN access issue, SalesResolved
New hire laptop setupIn progress
Firewall firmware updateScheduled
Printer offline, 2nd floorResolved
Backup job verificationPassed

Illustrative dashboard showing the kind of visibility Raise Networks provides. Figures are sample data.

Real-world scenarios

How we respond

Pick a situation to see managed IT in action.

New hire

Ready on day one

Laptop, accounts and access set up before the first morning.

AutopilotM365AccessWelcome
THE SITUATIONA new sales manager starts Monday.
Laptop shipped and auto-enrolled
Accounts and licenses created
CRM and shared drives assigned
Welcome call scheduled
Productive in the first hour
Outage

Fixed before the team logs in

Monitoring catches problems overnight.

AlertingFailoverRCAPrevention
THE SITUATIONA file server disk fails at 3 AM.
Alert raised automatically
Engineer on shift responds
Workload moved and disk replaced
Root cause documented
Zero impact on the workday
Patch Tuesday

Patching without disruption

Updates tested and rolled out in waves.

TestingWavesRebootsReporting
THE SITUATIONCritical Windows updates are released.
Patches tested on pilot devices
Rolled out in scheduled waves
Failures remediated
Compliance report shared
Fleet patched and compliant
Offboarding

Clean, secure offboarding

Access removed and data preserved.

Access removalDataDevicesAudit
THE SITUATIONAn employee leaves the company today.
Accounts disabled on schedule
Mailbox and files handed over
Laptop wiped and returned
Audit trail recorded
No lingering access
Coverage

Everything we manage, in one service

From the helpdesk to the data center, one team owns it.

Laptops & desktopsEndpoints
Microsoft 365Workplace
Printers & peripheralsOffice
Users & accessIdentity
Managed IT
Operations
24/7 proactive support
Servers & storageInfrastructure
AWS, Azure, GCPCloud
Network & Wi-FiConnectivity
Backup & DRResilience
ITIL processesSLA reportingSecurity baselineDocumentationQuarterly reviews
How it works

From onboarding to optimized operations

Assess

Inventory devices, systems, vendors and risks.

Onboard

Document everything and deploy monitoring.

Stabilize

Fix urgent issues and close security gaps.

Operate

24/7 helpdesk, monitoring and maintenance.

Improve

Monthly reports and quarterly reviews.

Business impact

Fewer interruptions, faster fixes, happier teams

Fewer tickets

Proactive maintenance prevents repeat issues.

Faster resolution

Experienced engineers respond around the clock.

Stronger security

Patched, protected and compliant devices.

Predictable costs

One monthly service instead of surprise bills.

FAQ

Questions leaders ask us

What is included in managed IT services?

Helpdesk, device management, monitoring, patching, backup verification, infrastructure support and service management, with SLAs and reporting.

Do you provide 24/7 support?

Yes. Our US and India follow-the-sun model provides round-the-clock coverage.

Can you work with our internal IT team?

Yes. We can fully manage IT or co-manage alongside your team.

How do you measure service quality?

Response and resolution SLAs, satisfaction scores and monthly reports, reviewed quarterly.

Do you support remote employees?

Yes. Devices and users are supported wherever they work.

How do we get started?

With a free IT assessment and an onboarding plan tailored to your environment.

SA

Reviewed by Shree Amujala, Founder and CIO of Raise Networks. 30+ years of IT leadership, including leading IT through the Meru Networks IPO, and a CIO.com contributor. Last reviewed September 2026.

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One of the most promising companies founded and managed by Indians in the United States.