Agentic AI for mid-market & enterprise

AI agents that resolve the work, not just answer questions.

Raise Networks deploys and runs AI agents that understand employee requests, take action across your systems and close the loop, built on ServiceNow, Moveworks and Atomicwork.

ServiceNow partnerMoveworks AI assistantAtomicwork partnerTeams & Slack native
Why agentic AI

The work behind the service desk grows faster than the team that runs it.

Agentic AI changes the model. Agents handle routine requests end to end, and your people focus on the work that needs them.

01

Ticket volume keeps climbing

Password resets, access requests and how-to questions consume skilled IT staff every day.

02

Requests bounce between teams

Employees don't know where to go, so IT, HR and Finance requests get routed and re-routed.

03

Chatbots that only answer

First generation bots point to articles. They can't reset access, provision software or update a record.

04

Knowledge is scattered

Answers live in wikis, inboxes and people's heads, across dozens of disconnected tools.

The Raise Networks difference

Agents take action. Humans stay in control.

We design, deploy and operate AI agents as part of your service management platform, with guardrails, approvals and audit trails on every action.

3enterprise platforms: ServiceNow, Moveworks, Atomicwork
24/7managed operations and support
IT · HR · Financeworkflows across the enterprise
US + Indiafollow-the-sun delivery
What we deliver

The full agentic AI lifecycle, from one partner

Platform strategy, deployment, integration and day-two operations.

Bay Bridge and San Francisco skyline
Platform fitServiceNow + MoveworksAtomicworkHybrid with existing ITSM
Platform strategy

The right platform for your size, stack and goals

ServiceNow with Moveworks fits large, complex enterprises that need deep workflow breadth. Atomicwork fits mid-market and fast-growing companies that want an AI-native service desk, fast. We help you choose, then own the rollout.

  • AI and service desk maturity assessment
  • Platform fit and business case
  • Use case prioritization
  • Roadmap from quick wins to autonomous workflows
Modern office with a green wall
Resolved by agentIdentity verifiedPolicy checkedAccess granted
Agentic service desk

An AI front door for every employee request

Employees ask in Microsoft Teams, Slack or the portal. Agents understand the request, check policy and permissions, act in the right system and confirm the result.

  • AI agents in Teams, Slack and the employee portal
  • Autonomous resolution for access, password and software requests
  • Intelligent triage, routing and summaries for human agents
  • AI-ready knowledge management
Bay Bridge, representing enterprise integration
IntegrationsIdentity providerHRIS and FinanceITSM and CMDB
Enterprise integration

Agents connected to identity, HR, Finance and IT systems

Agents are only as good as the systems they can act on. We integrate identity, HR, finance, ITSM and endpoint tools, with least privilege access.

  • Microsoft Entra ID, Okta and Active Directory
  • HRIS, finance and procurement systems
  • ITSM, CMDB, asset management and Intune
  • Custom actions and APIs for internal apps
Golden Gate tower rising above the fog
ControlsApprovals enforcedActions loggedWeekly tuning
Governance & managed operations

Guardrails on every action, operations that never sleep

We keep humans in control of anything sensitive, log every action and run the platform day to day with our managed service desk.

  • Human-in-the-loop approvals and guardrails
  • Security review, data access policies and audit trails
  • Resolution and experience reporting
  • Ongoing tuning, new workflows and 24/7 support
Agent performance

Measure what your AI agents resolve

Track autonomous resolution, deflection, time to resolve and employee satisfaction.

AI Agent PerformanceSample view
Auto-resolved requests58%+33%
Median time to resolve3 min-88%
Employee CSAT4.6/5+0.7
Active workflows37+22
Requests resolved by AI agents vs. humans
M1M2M3M4M5M6M7
Top agent workflows
Password and MFA resetAutonomous
Software access requestAutonomous
New hire onboardingApproval step
PTO balance lookupAutonomous
Laptop replacementHuman review

Illustrative dashboard showing the kind of visibility Raise Networks provides. Figures are sample data.

Use cases across the enterprise

Watch an agent resolve a request

Pick a function to see how an AI agent handles a real employee request, end to end.

IT

Access and software, handled

Agents resolve the highest volume IT requests without a ticket queue.

Password & MFA resetsSoftware provisioningDevice troubleshootingIncident triage
EMPLOYEE ASKS IN TEAMSI need access to the Finance SharePoint site for the audit.
Verified identity through Entra ID
Checked access policy and manager approval
Added user to the Finance site group
Logged the action in the ITSM record
Resolved by the agent, no ticket queue
HR

Onboarding that runs itself

Agents coordinate onboarding and answer HR policy questions.

Onboarding tasksOffboardingBenefits questionsRecord updates
EMPLOYEE ASKS IN TEAMSOur new hire starts Monday. Please set up everything.
Pulled start date and role from the HR system
Created accounts and assigned licenses
Ordered a laptop through procurement
Scheduled day one orientation
Onboarding checklist complete, manager notified
Finance

Answers without the email chase

Agents answer expense and purchase questions and route approvals.

Expense statusPO statusInvoice questionsApproval routing
EMPLOYEE ASKS IN TEAMSWhere is my expense report from last week?
Found the report in the finance system
Identified a pending manager approval
Sent an approval reminder to the manager
Updated the employee with the status
Employee updated, approval unblocked
Facilities

Workplace requests in one place

Agents handle workplace, vendor and asset requests.

Workplace requestsAsset requestsVendor requestsStatus updates
EMPLOYEE ASKS IN TEAMSCan I get a second monitor for my desk?
Checked asset policy for the employee role
Reserved a monitor from inventory
Created a delivery task for facilities
Shared the delivery date
Request fulfilled from inventory
Security

Faster, safer security workflows

Agents triage phishing reports and support access reviews.

Phishing triageAccess reviewsPolicy exceptionsSecurity questions
EMPLOYEE ASKS IN TEAMSI think I got a phishing email. What should I do?
Collected the reported message safely
Checked sender and links against threat intel
Quarantined matching messages
Opened a security incident for review
Threat contained, security team alerted
Enterprise integration

One agentic layer across your enterprise

Agents meet employees where they work and act across the systems that run your business.

Microsoft TeamsChannel
SlackChannel
Employee portalChannel
EmailChannel
ServiceNow · Moveworks
Atomicwork
Agentic service management
Entra ID, Okta, ADIdentity
HRIS & PayrollHR
ERP & ProcurementFinance
ITSM, CMDB, IntuneIT
Least privilege accessHuman-in-the-loop approvalsAudit trailsData access policiesZero Trust security
How it works

A structured path from pilot to production

Assess

Service desk data, ticket trends, knowledge and integrations.

Design

Platform choice, agent workflows, guardrails and success metrics.

Deploy

Implement, integrate and launch in Teams or Slack.

Operate

Monitor agents and handle exceptions with our managed service desk.

Optimize

Expand to new departments and workflows based on results.

Business impact

Outcomes your CIO, service desk and employees will notice

Faster resolution

Common requests resolved in minutes in Teams or Slack, day or night.

Lower ticket load

Agents handle routine work so IT can focus on projects.

Better employee experience

One place to ask for help across IT, HR and Finance.

Governed automation

Approvals and audit trails for every action an agent takes.

FAQ

Questions leaders ask us

What is agentic AI, and how is it different from a chatbot?

A chatbot answers questions. An AI agent understands the request, checks policy and permissions, takes action in the right system and confirms the result, escalating to a person when needed.

ServiceNow, Moveworks or Atomicwork: which is right for us?

ServiceNow with Moveworks fits large, complex enterprises that need deep workflow and platform breadth. Atomicwork fits mid-market and fast-growing companies that want an AI-native service desk with a faster rollout. We assess and recommend.

Do we need to replace our current ITSM tool?

Not always. Depending on the platform, agents can work alongside your existing service desk or become the new front door for employees.

How do you keep AI agents secure?

Agents run with least privilege access through your identity provider, sensitive actions need approval, and every action is logged.

How long does a deployment take?

It depends on scope and integrations. Most programs start with a focused pilot on high-volume IT requests, then expand.

Can you run it after go-live?

Yes. We operate the platform as a managed service, including agent tuning, new workflows, reporting and 24/7 support.

SA

Reviewed by Shree Amujala, Founder and CIO of Raise Networks. 30+ years of IT leadership, including leading IT through the Meru Networks IPO, and a CIO.com contributor. Last reviewed September 2026.

Let's talk

Ready to put AI agents to work?

Let's review your service desk and find the requests AI agents can resolve first.

Reach out to us for better solutions.

One of the most promising companies founded and managed by Indians in the United States.